Refund Policy: 

Pristine Dental and Facial Care will not refund the treatment fees once it has been paid, except under the following situations:

1. If the patient has paid an excess amount to Pristine Dental and Facial Care by mistake.
2. If the patient has medical conditions that make them unfit for carrying out dental treatments.
3. If there is an inappropriate treatment outcome, after a thorough review by Pristine Dental and Facial Care’s quality control team, and at the sole discretion of Pristine Dental and Facial Care management.

Refund Conditions: 

The following conditions apply to the refund policy:

1. Refund requests must be initiated within six months after the treatment.
2. Consultation fees, x-ray fees, and membership plans are not eligible for a refund.
3. Dental lab charges for prosthesis, aligners, crowns, dentures, etc., are not eligible for a refund and will be deducted during the refund process.

Refund Process: 

The following steps will be taken during the refund process:

1. The patient needs to submit a written application along with proof of documents, such as treatment receipts, x-rays, prescriptions, etc.
2. The patient must return any dentures, crowns, bridges, prosthesis, implants, aligners, etc., delivered by Pristine Dental and Facial Care, if asked to do so, to the treating clinic for which the refund is requested. Failure to do so may result in the claim being rejected.
3. Pristine Dental and Facial Care’s quality team will initiate the refund review request based on all facts and patient-provided records pertaining to the underlying condition and reserves the right to approve or decline the refund.
4. The refund process will be completed within 30 days of initiating the refund review request.

Refund Options: 

The patient can choose one of the following options for the refund amount once it has been sanctioned:

1. Moneyback – the money will be credited back to the patient’s given account.
2. Pristine Dental and Facial Care’s Loyalty Program:
   1. The refund amount will be credited to the patient’s Pristine Dental and Facial Care account in the form of loyalty points.
   2. The loyalty points can be used for any treatment within one year for the patient or anyone else after the patient’s written request for transfer.
   3. The benefits of loyalty points include an automatic waiver of consultation fees, x-rays required, and treatment planning fees.

Refund Non-Eligibility: 

The following situations do not qualify for a refund:

1. Ongoing treatments or incomplete treatments.
2. Treatment outcomes affected by repeated no-shows or missed appointments by the patient.
3. Patients not following the given instructions properly during and after the treatment, such as not wearing aligners, retention plates as per instructions, etc.
4. Any treatment done by the patient at any other clinic outside of Pristine Dental and Facial Care.
5. If impressions or scans have been done, and the aligners have been ordered.
6. If the fitting of crowns, dentures, or aligners changes because of treatment delay from the patient’s side, and new measurements are required.
7. If the treatment is carried out under zero-interest/interest-free finance schemes.

Warranty Cards on Crowns:

1. Any warranty on crowns or bridges is given by dental laboratories and is limited to free replacement of the prosthesis (crown, bridge) during the warranty if there is any manufacturing defect in the prosthesis. The crown will have to be returned to avail of the warranty.
2. If the crown or prosthesis is lost by the patient, the dental laboratory charges will have to be borne by the patient.