Refund & Retreatment Policy

Pristine Dental SCO 37, 1st Floor, Sector 19D, Chandigarh 160019

1. Our Commitment

We want you to be satisfied with your treatment. This policy explains when we offer refunds and how we handle concerns about work we have provided.

If you are unhappy with any aspect of your care, please tell us. Most concerns are resolved quickly once we have had the chance to examine the issue.

2. Consultations and Diagnostics

Consultation fees, radiographs, scans, and diagnostic reports are charged for the professional time and imaging provided, and are not refundable once the appointment has taken place.

3. Payments and Advances

Certain treatments require an advance payment to cover laboratory work, implant components, or aligner fabrication ordered specifically for you.

Once these have been ordered or manufactured, the advance is not refundable, as the components are custom-made and cannot be reused.

Where treatment is discontinued before laboratory work has been ordered, any unused balance will be refunded after deducting the cost of appointments already attended and materials already used.

4. Refunds

Refunds are considered in the following situations:

• Treatment was paid for in advance but not started, and no custom laboratory work has been ordered
• An appointment was cancelled by the clinic and cannot be rescheduled to your satisfaction
• A duplicate or incorrect payment was processed

Refunds are not offered for:

• Completed treatment, where our preference is to examine and correct the issue rather than refund
• Consultations, diagnostics, and imaging already provided
• Custom laboratory work already ordered or fitted
• Pristine Smile Club membership, which is non-refundable and non-transferable
• Dissatisfaction with an outcome that was explained as a known limitation before treatment began
• Failure to attend scheduled appointments

How refunds are processed

Approved refunds are issued to the original payment method within 7 to 10 working days. Cash payments are refunded by bank transfer against a signed acknowledgement.

5. Retreatment

Where a problem arises with treatment we have provided, our first response is to examine and correct it.

Please contact us as soon as you notice a problem. Delays can turn a simple correction into a more complex one.

Following examination, we will explain what has happened and what we propose to do. Where the issue arises from the treatment itself, correction is carried out at no charge for our clinical time. Where it arises from other causes — including accident or injury, decay or gum disease around the restoration, grinding or clenching where a protective appliance was recommended and not worn, or work altered by another practice — normal charges apply, and we will explain the cost before proceeding.

6. Pristine Smile Club Membership

Membership fees are non-refundable and non-transferable.

Unused benefits do not carry over to the following year and cannot be exchanged for a refund or credit.

7. Raising a Concern

1. Call 87280 70880 or email contact@pristinechd.com describing the problem
2. We will arrange an appointment to examine the issue, usually within a few working days
3. We will explain our findings and what we propose to do, including any cost, before proceeding

8. If You Remain Unsatisfied

If you are not satisfied with how we have handled a concern, please raise it in writing to:

Dr. Nakul Singla Pristine Dental, SCO 37, 1st Floor, Sector 19D, Chandigarh 160019 contact@pristinechd.com

We will acknowledge your complaint and respond with our findings. Nothing in this policy limits any rights you have under the Consumer Protection Act, 2019 or other applicable law.